From almost Failure to Success

by | Feb 19, 2021 | Uncategorized

“Show me the money!” is the nervous cry of the old guard executives while they desperately struggle to deal with commoditizing markets, the loss of their differentiator, and the inevitable loss of profitability. At the same time, the new “breed” of customer-focused executives smile, knowing the answer is simple: focus on the customer; not the organization. Doubling down on providing customers with an emotionally engaging experience and the rest will come naturally. The Customer Experience is the next competitive battleground for companies, as more than 50% of an experience is emotions. Why do many companies ignore the emotions they evoke in their customers? Because in the past it worked, as the consumers had no choice, and the feeling has been transmitted from generation to generation.  Ok, so I need to provide a great customer experience…but how do I know if I’m doing it right? “If you can’t measure it, you can’t improve it.” And the most efficient way in measuring the Customer Experience level, is for sure NPS (Net promoter Score), a metric that was first mentioned in Harvard Business Review in 2003 in the United States of America as “The one number you need to grow” and that very soon developed into a whole system used with success worldwide. The very strong points of NPS are that it is very simple and intuitive, it doesn’t waste anyone’s time and it brings to the foreground the main issues that a company may have, unbiased and straight to the core. The customers who interact with the different departments of the company are asked two questions: 1. On a scale from...

Retargeting Makes Latka 250 Fastest Growing SaaS Company List

by | Feb 12, 2021 | Uncategorized

Since 2014, we’ve raised $500k to grow faster and build out our 35 person team to better serve you. Today over 850 of you use our tools and many of you have upgraded to our new product offerings giving us a very low customer churn rate. Thank you! As we’ve grown, our CEO Rares Banescu has spent time sharing our growth story with podcast host Nathan Latka. The show has passed 13m downloads and our profile has been viewed over 30,000 times. You can listen to the last podcast here: https://getlatka.com/companies/retargeting. In addition to the podcast, each year Latka publishes the Latka 250 – a list of the fastest-growing SaaS companies. This year, 5,091 companies applied and just 5% made the list. We’re thrilled to share that we grew 63.4 % between Dec 2019 and Dec 2020 and look forward to growing another 100%+ this year with new product offerings.  How The Rankings Work Nathan Latka sold his SaaS company in 2015 before launching his SaaS CEO Podcast and database at GetLatka.com. Each year he gets revenue growth figures from SaaS CEOs and confirms the revenue via email with the CEO. The rankings take December 2019 monthly recurring revenue annualized (multiply by 12) and compare to revenue 1 month ago (December 2020).  The companies are then split into three buckets since it’s easier to grow a $1m company 300% compared to a $10m company. The three categories are $1m-$10m, $10m-$20m, and $20m-100m.  In total, the top 250 companies do $8.5 billion in revenue, service 2.2 million customers, and have raised a total of $12 billion dollars.  You can see...