by Andreea Handoca | Jul 8, 2019 | E-commerce trends
Our brains can identify images seen for as little as 13 milliseconds, and according to recent studies, 65% of us are visual learners. This means that more than half of us recognize, absorb and retain information better if it’s conveyed through a picture or video rather than text.
by Andreea Handoca | Feb 11, 2019 | E-commerce trends
Real-time personalized marketing focused on customers’ behaviors, interests, and real-time needs, results in a 15-20% increase in total sales. Maybe you’ve already begun implementing personalization to improve customer experiences, but you might not be maximizing its potential. Let’s take a look at a couple of best practices to win customers over with real-time personalization. Personalize every touch point Many companies have adopted some aspects of real-time personalization. Perhaps you’re providing real-time recommendations based on the visitor’s history. Or maybe you’re giving visitors product recommendations personalized according to their interests. If this describes your organization, it’s a good idea to consider taking it up a notch and extending your efforts to every touch point on every channel. The goal is to ensure that your customers can seamlessly access the information they need wherever they are and on whichever channel they use. Consider upgrades in how you collect customer data and ensure that you have accurate, up-to-date information on your customer’s previous interactions with your business. Every department can leverage this information to personalize future interactions. Add counters to emails Urgency is one of the most effective real-time persuasion techniques out there, often leading to quick sales and higher conversions. A countdown timer sparks excitement and helps email recipients track how much time they have to perform an action. This type of time-sensitive dynamic email content compels shoppers to grab offers before they run out. It can also improve customer experience because it ensures your customers don’t miss out on your best offers. Make relevant recommendations Your content plays an important role in your conversions. How well...
by Andreea Handoca | Dec 13, 2018 | E-commerce trends
With e-commerce being one of the most competitive industries, there is no wonder Artificial Intelligence is very welcomed in assisting online retailers to improve their customer experience and increase commercial value.
by Andreea Handoca | Nov 22, 2018 | E-commerce trends
One of the biggest challenges faced by e-commerce marketers is providing customer service online that emulates the experience of shopping in bricks and mortar stores. E-commerce businesses don’t have the benefit of having a friendly sales assistant to help your customers with each step of their shopping journey. Or is there a way to surpass the in-store experience?
by Andreea Handoca | Jan 29, 2018 | E-commerce trends
The best way for an e-commerce venture to succeed is by providing relevant products and content to the audience. Making the shopping experience as personal and tailored as possible for each individual consumer. Product recommendation has become the driving force for any e-commerce business.