Our need to complete tasks can help your sales!
The best marketers understand one fundamental fact: people crave closure. It’s the ending to a movie or having to finish reading a chapter in a book before you do something else.
Don’t put all your eggs in one metric!
The single metric that best captures the core value that your product delivers to customers. Optimizing your efforts to grow this metric is key to driving sustainable growth across your full customer base. Your sole focus. Your priority. Your key to growth. We are talking about your north star metric. But is it really best to have only one metric that matters?
Torrential engagement: How can you capitalize on it?
In a world where people check their smartphones 85 times per day, usually for less than one minute at a time, consumer engagement can seem elusive, but short attention spans and screen addiction don’t tell the whole story.
Service design, a more remarkable customer experience!
For the last decade, commerce has got hundreds of new ways to reach the customer, especially with the leap of innovation in technology and its growing role in everyday life. More and more buyers are turning to the experience of shopping online, more and more sellers start new channels and methods responding this trend. Service design improves the experiences of both the user and employee by designing, aligning, and optimizing an organization’s operations to better support customer journeys.
Use transparency to increase your customer retention!
Nowadays, customers demand more information from their service providers and a refusal might cost you in retention rates. They want information instantly, and if they don’t get it straight from you, they can likely find it elsewhere.